pokigemPrivacy Policy
This page describes what we collect when you use pokigem and how we keep that data protected. We at pokigem take privacy seriously—whether you access our platform via mobile browser, desktop, or our Android app. When you create an account, deposit funds via DANA, e-wallet, mobile banking, or local payment, or play our slot tournaments and live-dealer tables, we gather certain information to operate the service securely.
Our privacy framework applies across all pokigem services: our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, Champions League), and esports offerings (Mobile Legends, Free Fire, PUBG Mobile). We store personal data on servers that may sit outside your jurisdiction, subject to our standard encryption and security protocols.
This policy outlines what we collect, how we use it, who we share it with, and the rights you have over your data.
Data We Collect on pokigem
We at pokigem collect information you provide directly during account creation and ongoing use. This includes your name, email address, phone number, date of birth, and government-issued ID number (for KYC verification). We also collect payment information when you deposit through DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer—though we do not store full card or bank details; our payment processors handle that securely.
When you use pokigem, we automatically collect certain data. This includes your IP address, device type (Android, iOS, desktop), browser or app version, and your activity logs—which games you play, which bets you place, tournament entries, and your account balance history. We use cookies and similar tracking technologies to remember your preferences and session state. These cookies help us improve your experience and detect fraud.
Our sportsbook and live-dealer sections generate additional logs. When you view Liga 1 or Piala AFF fixtures, we record that interaction. When you play Dragon Tiger at a live table, we log your bets and outcomes. These records support account reconciliation, dispute resolution, and compliance audits.
How We Use Your Data on pokigem
We at pokigem use your data to operate the platform. Your email and phone number let us contact you regarding account issues, tournament results, or service updates. Your identity verification documents let us comply with KYC regulations and prevent fraud. Your payment information is used to process deposits and withdrawals.
Your activity logs help us calculate tournament leaderboards, settle bets, and audit game outcomes for fairness. We review game logs to ensure our RNG (random-number generator) is functioning correctly and that payouts match our published RTP (Return to Player) percentages. If you dispute a bet, we use these logs to investigate.
We also use aggregated, anonymized data to improve pokigem. We analyze which games are popular across Jakarta, Surabaya, Bandung, Medan, and Semarang; we study player retention and tournament participation patterns; we monitor technical performance. This helps us decide which new slots or live-dealer tables to feature.
Third-Party Processors and Data Sharing
We at pokigem do not sell your personal data to advertisers or brokers. However, we share data with necessary service providers. Our payment processors (handling e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers) receive payment details to process your transactions. Our KYC verification partner receives identity documents to confirm your identity. Our hosting provider stores our servers and databases.
We may disclose data if required by law—for example, if a court orders us to provide account records, or if a regulator investigates us. We also share data internally across pokigem teams (support, fraud prevention, compliance) to operate safely.
Our servers may sit outside Indonesia. This means your data may be transferred to data centers in other jurisdictions, where local privacy laws may differ. By using pokigem, you consent to this transfer subject to our encryption and standard security practices.
We at pokigem encrypt all data in transit using SSL/TLS and encrypt sensitive fields at rest. Your password is hashed and salted—we cannot recover it, even internally.
Your Rights Regarding pokigem Data
You have the right to access your personal data. You can request a copy of all information we hold about you by contacting our support team. We will compile your data (account details, transaction history, KYC documents, game logs) and send it to you within one business day, where technically feasible.
You have the right to correct inaccurate data. If your name, email, or phone number is wrong in our system, contact us and we will update it. You have the right to delete data, though this is limited by our legal obligations—we must retain certain records for compliance and dispute resolution.
You have the right to object to marketing communications. Uncheck the marketing preference in your account settings, or click "unsubscribe" in any email we send. You have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your data.
Cookies and Tracking on pokigem
We at pokigem use cookies to store your session token, preferred language, and game preferences. These cookies help us recognize you when you return to pokigem and improve your experience. Essential cookies are necessary for the platform to function; optional cookies are used for analytics and marketing. You can control non-essential cookies through your browser settings, though disabling them may affect your pokigem experience.
We also use web beacons (tracking pixels) in emails we send. These let us know whether you opened an email about a new slot tournament or sportsbook event. This helps us understand which communications are relevant to our users.
How Long We Keep pokigem Data
We at pokigem retain account data (name, email, ID number, payment details) for as long as your account is active plus five years after closure. This supports dispute resolution and regulatory compliance. We retain game logs (bets, outcomes, tournament entries) for seven years. We retain payment records (deposits, withdrawals) for seven years to audit transaction integrity.
Marketing and analytics data may be retained for two years. Cookies are typically retained for one year. You can request deletion of non-essential data at any time, subject to our legal retention obligations.
pokigem Privacy Summary
- We collect name, email, ID, phone, and payment information during account setup.
- We collect activity logs (game play, bets, tournaments) to operate pokigem.
- We encrypt all data in transit (SSL/TLS) and at rest.
- We do not sell data to advertisers; we share only with necessary service providers.
- Your data may be stored on servers outside Indonesia.
- You have the right to access, correct, and request deletion of your data.
- We retain records for periods ranging from two to seven years depending on data type.
- Contact us at [email protected] for privacy inquiries.
Contact Us About Privacy
If you have questions about our privacy practices on pokigem, or if you wish to exercise your data rights, contact our support team. We are available in English and Indonesian during standard business hours. Send privacy inquiries to our dedicated email address, and we will respond within one business day.
This privacy policy is subject to change. We will notify you of material changes via email at least 30 days before they take effect. Your continued use of pokigem after changes means you accept the updated policy.